Return and Refund Policy
Last updated: August 30, 2022
There are no returns or refunds for change of mind. But if you would like to cancel your order you must notify us within 1 day of placing your order.
Contact us at email@example.com for more information.
Any refunds will be processed via the original form of payment.
Please contact our customer service team who will organise and guide you through the refund process for your order.
If you received an item you didn't order
We always strive to make sure our processes are as fast and accurate as possible but if you have received an item different to the one you ordered, please contact our customer service team who will help you resolve the problem as swiftly as possible.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- You received the goods in the last 7 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
Any returns found to have been opened, used or damaged will not be eligible for refund or exchange, and will be held until the customer returns to collect the product or pays the following
- An additional shipping fee is paid (Standard $14.95 normal shipping)
- A standard $10 processing and handling fee
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Item Damaged/ Missing Items
we always want to ensure that your experience with us is perfect from the second you place your order until after the order has arrived at your doorstep and you have begun on your journey as a boba barista. Unfortunately, this can not always be the case and and there are rare instances where the item arrives damaged or not as ordered.
This can include:
- Items damaged
- Forgotten items
If you have received an item that is damaged which includes but is not limited to broken items and forgotten items please contact our customer service team here and they will guide you through the process of either organising a refund or resending replacements.
When contacting our team in regards to a damaged item or forgotten item please include:
- Name that is listed on the order
- Order number
- Proof of purchas
- Photo or evidence proving that the items are damaged or missing
If it is determined by our customer service team that there is indeed a major issue with the products you have purchased you will be entitled to one of the following remedies:
- A full refund of the purchase price paid for the item to be refunded to the original payment method.
- A complete replacement of the order (If the entire order is deemed damaged)
- A replacement of the missing or damaged items
If a replacement of the product or part is chosen all postage to deliver the item will be covered
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
163 hardy street
Nelson, New Zealand
We cannot be held responsible for goods damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If you have any questions about our Returns and Refunds Policy, please contact us by email: firstname.lastname@example.org